Tuesday, June 5, 2012

An Open Letter to Delta Airlines

Dear Delta,

I hate you.

Hugs & Kisses & Fluffy Stuff,


It's been almost a month since I've blogged anything...I suck.  Also, I've been busy (lame & true).  In exciting news, I moved a week and a half ago from a 1.5 bedroom apartment with an angry (Ian says serial killer) old neighbor who complained that I was being too loud even when I wasn't home into a 3 bedroom, 3 bathroom, beautiful town home! 

In sad news, my aunt passed away last week.  I don't feel that this is the appropriate place to discuss her, her life, or her death, but it is the appropriate venue for my rant re: Delta Airlines.

I spent most of last week at home.  Ian was moving back to finish school, so I went with him in his car to Iowa, and then purchased a plane ticket to get me back to Wichita on Sunday.  Itinerary:
Leave Iowa at 4:25 pm, land in Atlanta at 7:31
Leave Atlanta at 8:30, land in Wichita at 9:45.

So it's Sunday, I'm all prepared to leave, and I get a phone call from Delta.  Apparently my flight has been delayed and I am now set to arrive in Atlanta 8:24.  Ok, a six minute layover isn't great by anyone's standards, but I figure that since they are both Delta flights, the airline will work with me.

A couple of minutes later, I get a second phone call...I'm delayed for a second time and will be arriving in Atlanta at 8:59, 29 minutes after my scheduled departure.

And then five minutes later, all of a sudden I'm not going to be in Atlanta until 11:44.  Clearly this doesn't work for me.

I get online, find a new itinerary and even though I'm pissed, I just suck it up because really, what are you going to do about it, right?

Ok, so new itinerary:
Leave at 11:45, arrive in Minneapolis at 12:51
Leave Minneapolis at 2:20, arrive in Wichita at 4:12.

The next morning, I'm all ready for my flight again and I get another phone call.  My flight is delayed AGAIN!  Now I'm not going to arrive in Minneapolis until 2:33, 13 minutes after departure. 

So Ian and I go to the airport because I'm angry and I need to get home.  We walk up to the counter and the customer service rep tries to make a joke, sees that I'm pissed, and gets a little serious (but also condescending).  I tell him I want to get home as soon as possible, he says the earliest flight out of Minneapolis he can get me on is at 7:30.  I say that doesn't work for me and tell him to get me home earlier, on Delta or some other airline.  He clicks and clacks on his computer for a few minutes and says, "Sorry, but that's the earliest I can get you there.  It will have to do."  So I say, "Fine.  I don't care what time I get home, I want to fly on a different airline because clearly your airline has issues as every single flight has been delayed,"  (as we are talking, Delta is making an announcement that another flight has been overbooked and they are looking for people to volunteer to take a different flight).  He goes over to American Airlines and when he comes back I am miraculously on an earlier flight, arriving in Wichita at 4:30.

Many things about this experience pissed me off, but this "customer service" guy was the worst.  First, I shouldn't have to ask twice for you to check flights with other airlines.  Then he told me that one of the reasons the flight may be delayed is regularly scheduled maintenance.  WTF?  Finally, he talked to Ian and I like we were children and/or idiots. 

Moral of the story = I hate Delta. 

I promise to post about cupcakes soon.  :)

1 comment:

  1. Ya know.... living in the home of general aviation, it shouldn't be that big of a deal to just go get your pilots license. Even in a basic 4-seater its only a 2.5 hr flight there to here.